Urgency
Q. In terms of urgency and timeliness of responding to expectations and needs, how would you view each of the four stakeholders?
  • The HSE
  • HIQA
  • Service Users
  • The Board
Notes for interviewer:
~ Explore differing facets of the relationship with each stakeholder for example:
  • the financial and the clinical/service oversight with the HSE;
  • the standards-development role and the regulatory-licensing role of HIQA;
  • differing support needs of stakeholders (clinical, therapeutic, residential, social etc.);
  • role of the Board and financial and management appointments/removal.
~ Use a vignette to assist interviewees:

Example:

As the unit manager you have two reports to complete, both deemed urgent, one is for HIQA to do with a forthcoming inspection, and one is for the HSE to do with a budget request submission. Which report do you prioritise for completion?
 
Q. How do the stakeholders (the HSE, HIQA, Service Users, the Board) compare in relation to your view of the need to respond to their needs/requirements?